Natural Language Processing (NLP)

Natural Language Processing (NLP) is the branch of AI that gives computers the ability to 'read,' 'understand,' and 'write' in human languages. It allows machines to process and make sense of the unstructured text and speech that we use every day.

For small businesses, NLP is behind many tools that help automate communication and analyze textual data. This includes chatbots that understand customer queries, sentiment analysis tools that gauge customer feedback, and software that can summarize long documents. It helps you efficiently handle large volumes of text, improve customer interactions, and extract valuable insights from your data.